Family First Federal Credit Union in 2520 Browncroft Boulevard

Customer Reviews about Family First Federal Credit Union:

• ★ ★ ★ ★ ★
  Been my bank for years...always there for you when needed.
  By Eric Bastian, May 26, 2017
• ★ ★ ☆ ☆ ☆
  Family First is NOT interested in building relationships with customers if it means lending them money. They only want to hold your money in their accounts. Six months ago, I opened a checking account and at the same time applied for a small personal loan. I was denied the loan (they wanted a co-signer) based upon my credit score, income, credit history, etc. Even though I was surprised, (it was a small amount-$5k and I even offered to put up 1/2 of the loan in cash for collateral) I accepted their decision and continued banking with them. Now, in the past 6 months I have boosted my credit score 60 points in 6 months by paying off old debt and paying my 3 small lines of credit every month on time, and I have doubled my income by not only working a new full-time job but also my long standing part-time job. 2 sources of income from working 6 days a week. After 6 months, yesterday I applied again for the same small amount -$5k. Today, I was informed ( I had to call twice- no one called me) that again, I would need a co-signer. What else can someone do but improve their income and credit score? I thought the loan officer would catch what progress I have made in a short time, but apparently not. It doesn't seem to me Family First is interested in investing in their customers or building relationships. That $5k loan would have been paid on time and would have possibly led to future loans, retirement accounts, mortgage, etc. I'm not going to keep my money there any longer. Closing my account July 3, 2013 and giving another credit union or bank my business. Hopefully those who read this will consider the same. Besides, who wants a bank that closes 4:30 when everyone else is open till 6:00?!?
  By Brian B, May 23, 2017
• ★ ☆ ☆ ☆ ☆
  It's going on three weeks and no one still haven't returned any of my phone calls. I even attempt to go there and still no one was in the bank to help me. I do not get my mortgage statement in the mail letting me know anything about my account once I pay my mortgage and my insurance company calling saying Family first is not making payments. This is my first house and already my bank is making it really hard for me
  By Karen Faison, January 31, 2017

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About Family First Federal Credit Union in Rochester